Troubleshooting Overview
Poly Lens provides the following tools for troubleshooting issues with Poly Lens cloud.
Device Information
Detailed device, network and service information that may assist in troubleshooting issues with Poly Lens.
See Device Information.
Diagnostics
The diagnostics feature allows you to retrieve logs for this device.
See Diagnostics.
Packet Capture
The packet capture allows you to enable and download the active network data in a PCAP file for analysis.
See Packet Capture.
Provisioning Information
The Provisioning Information provides Software Update Path Details and Device Configuration information collected from this Video or Voice device.
See Provisioning Information.
Office 365 Calendar Troubleshooting
Providing Error States for Office 365 Calendar Integration.
See Office 365 Calendar Troubleshooting.
Onboard Troubleshooting
There are onboard troubleshooting that have been discovered and available for assistance with onboarding issues that you may encounter.
See Onboard Troubleshooting.
Policy Troubleshooting
A possible solution to a Policy Setting not applying Correctly.
See Policy Troubleshooting.
Prevent Antivirus and D:P Tools from Impacting HP Poly Studio Desktop Performance
To ensure optimal performance and uninterrupted operation of Poly Studio Desktop, it is recommended to exclude the application from antivirus, reliability monitoring, and data loss prevention scans by third-party tools. HP Poly Studio Desktop relies on real-time connections to the HP Cloud and performs essential updates to connected peripherals, so excluding it from such scans helps prevent potential disruptions.
See Prevent Antivirus and D:P Tools from Impacting HP Poly Studio Desktop Performance.
Room Troubleshooting
To assist you in troubleshooting setting up a Poly Studio Room.
See Room Troubleshooting.
Zoom Room Degraded Status
The Zoom Room integration may show a status of "Degraded" when the Zoom Room is unable to communicate properly with the Zoom servers.
See Zoom Room Degraded Status.
Screen Capture
You can perform a remote screen capture of a current device screen with Poly Lens. Note: The device must be online to enable the Request Screen Capture button.
See Screen Capture.
Error Messages
There are error messages that may display at times.
See Error Messages.