What's New

Coming soon with Poly VideoOS 4.4.0

At HP|Poly, we know the future of video conferencing requires the latest in technology and a commitment to continually improve. That’s why we’re excited to launch Poly Labs – our new collaborative program that brings you access to pre-release features and innovations designed to elevate your conferencing experience.

With Poly Labs, you’ll have the opportunity to test and shape the next wave of industry-leading tools for collaboration technology. Here’s a closer look at what Poly Labs offers and how you can be part of it.

What is Poly Labs?​

Poly Labs is our cutting-edge program focused on delivering pre-release features and experiences directly to our customers. With Poly Labs, you can expect an ongoing partnership that brings the latest advancements to your organization faster.

Poly Labs is grounded in three core pillars:

1. Innovative Technology
   We’re at the leading edge of new technology. Our early-stage features are crafted to tackle challenges in collaborative spaces, creating a better conferencing experience.

2. Collaboration with Customers
   More than just early access – it’s a partnership. Your feedback helps shape product functionality, making this a truly collaborative experience to create better solutions together.

3. Accelerated Timeline
   Access early features and enhancements faster than ever. Poly Labs ensures new developments reach you sooner so you can benefit from the latest advancements without delay.

Explore New Features in Poly Labs​

Our initial program launch is tied to Poly VideoOS 4.4 release and includes the following features available on select video conferencing devices and within Poly Lens:

• VoiceScoreAI
  VoiceScoreAI offers live audio scoring to help you assess and enhance room acoustics in real time, ensuring an optimal experience for meeting participants on the far end.

• People Detection Filters
  Two new filters that refine Poly DirectorAI smart camera technology by excluding participants displayed on monitors and stationary objects from framing, keeping the focus on active participants.

• People Count Exploration
  Gain insights into how your spaces are used. This tool unlocks valuable data to help you understand space utilization, improving collaboration and planning.

How to Access Poly Labs Features​

All these features can be activated through Poly Lens. We’ve created a short video that demonstrates how to access Poly Labs and activate features.

Be Part of Early Innovation with Poly Labs​

Poly Labs is an important step in our journey to enhance collaboration in meeting rooms. Your feedback is essential – not only to fine-tune the features in Poly Labs today but also to help shape our roadmap for future innovations. Together, we’re creating tools that make meeting spaces more efficient and responsive to your needs.

Coming soon with PolyOS 4.4.0

The HP|Poly and Pexip partnership continues to strengthen with the release of Poly Meeting Control App. The new video endpoint capability has been co-developed within this growing partnership to enable rich feature experiences when in a PrivateConnect, or CloudConnect powered by Pexip call with Microsoft Teams or Google Meet.

What features does the Poly Meeting Control App offer?​

The Poly Meeting Control App provides users with an elegant and intuitive interface, allowing them to effortlessly initiate video calls, share content, and adjust the camera settings. During meetings, the app lets users raise hands, lock the meeting, manage participants, mute, and unmute the microphones, control the volume, admit or reject participants, and view incoming chats from meetings.

Why IT Decision Makers Should Care:​

1. Availability: Meeting Control App is available on ¹Poly video devices running OS 4.4.0 and Poly TC8 and Poly TC10 Touch Controllers.
2. Entry Control: Simple UI for allowing or restricting meeting entry.
3. Video Layout: Template wizard shows layout options for single and dual screens.
4. Audio,Chat: Mute and unmute participant audio while viewing chats from the Pexip meeting.

“We are committed to supporting meeting room vendors with the technology they need to deliver secure and seamless meeting experiences, which is why we collaborate with industry leaders like Poly, Cisco, and others. We see that our co-developed Meeting Control App is enhancing Poly’s secure meeting experience, which means that users in highly regulated industries do not have to sacrifice features and functionality in the name of security. Pexip and Poly offer you both,” says Lauren Eustace, VP Strategic Alliances, Pexip.

In just one year of collaboration, Poly has transitioned 65% of its customer base to the Pexip platform and notes a significant uptake in their Pexip-powered solutions, which cater to the specific privacy requirements of highly regulated entities such as an international defense alliance, a major energy company, a higher educational institution, among others.

“With the integration of Poly and Pexip, our customers receive the security, interoperability, and functionality they need for their critical meetings. We intend to keep collaborating to deliver more value, aiming to introduce additional features and flexibility to support our solutions. The launch of our co-developed Meeting Control App is a key milestone in this endeavor,” says Marty Sexton, Senior Product Marketing Manager, HP|Poly.

When it comes to connecting your employees, the HP|Poly Meeting Control App delivers the required meeting control and customization some organizations request, and many organizations require. To learn more, contact your HP|Poly Account Manager or authorized partner.

¹Poly G7500, Poly Studio X30, X50, X52, X70, X72, TC8, TC10

HP | Poly has just launched an innovative offering powered by Pexip that revolutionizes the way Zoom Rooms connect to Microsoft Teams. This cutting-edge solution provides a high-quality alternative to Direct Guest Join, ensuring seamless Zoom Rooms interoperability with Microsoft Teams. Say goodbye to connectivity issues and hello to a new era of effortless collaboration!

In today’s world, most organizations are filled with devices and services from different vendors and providers. This is somewhat true for SMBs but is the norm for medium and large organizations as they tend to be more fluid in their adoption of various technologies. Think about your own organization. While they may have standardized on a particular type of notebook selection there are many models of notebooks in use. You may also consider personal devices such as models of headsets or headphones, often different and highly personal.

The other trend is that medium and large organizations may grow through merger and acquisitions which, means IT (and end users) tend to have more than a few tools at their disposal as is the case with collaboration. Video collaboration rooms may be configured with a certain provider type and interoperability to other providers can be difficult, if not impossible. This is where a video interoperability strategy is key to keeping employees connected and productive.

Why IT Decision Makers Should Care:​

1. Seamless Integration: The new solution ensures that your existing Zoom Rooms can effortlessly connect to Microsoft Teams meetings, both inside and outside your organization.

2. Enhanced User Experience: Meeting participants can share content, enjoy dual screen support, and receive Teams-like notifications, making the transition smooth and intuitive.

3. Easy Administration: Poly CloudConnect for Zoom Rooms is incredibly easy to activate from within Zoom Device Manager. IT administrators can simply add the activation key and select the feature for the desired endpoint.

4. Exceptional Value: This solution not only enhances user experience but also delivers exceptional value to the organization by improving productivity and collaboration.

When it comes to investments into Zoom Rooms, the ability to connect into Microsoft Teams whether inside or outside the organization is important.

Ease-of-entry is only the beginning of the user experience. Meeting participants can share content, enjoy dual screen support automatically spreading participants across both monitors, get Teams-like notifications, and more. This is especially helpful with the Zoom Rooms is not invited to the meeting such as a B2B call between to separate organizations.

For IT, Poly CloudConnect for Zoom Rooms is incredibly easy to activate from within Zoom Device Manager by simply adding the activation key and selecting the feature for the desired endpoint. Once activated, end users can simply join scheduled Microsoft Teams meetings from the calendared link on Poly TC8, TC10 or from the meeting ID and passcode.

When it comes to connecting your employees, Poly CloudConnect for Zoom Rooms is a greater user experience than Direct Guest Join. It is easy to administer by IT and delivers an exceptional value to the organization. Click here to watch a short demo.

We have some fantastic news to share!

Recently, we introduced Poly Lens Core, the new name for our basic offering that you have come to know and love, with all the same features. Poly Lens Core includes all the essential tools you need for awesome collaboration. And the best part? It’s FREE! 🎉

But our work is never done (and we’re not sure it ever will be). Today, we’re thrilled to announce that we’ve added a few select premium features to Lens Core! That means you get more for free! And who doesn’t love free stuff?

Here’s a rundown of the new features now included with Lens Core at no extra cost:

• Acoustic Events: Access comprehensive histories of acoustic events during conversations with supported Poly products, including initial and mitigated dB levels, noise reduction, event duration, and call times. If you’re migrating from Plantronics Manager Pro, this should make your migration a tad bit easier.

• Audit Log Event Details: Enhance your visibility into Poly Lens Admin portal activities with detailed logs of changes, including timestamps and user information.

• Network Diagnostics: Gain insights into how network performance affects your device users' meeting experiences. Ideal for troubleshooting remote users with suboptimal consumer bandwidth.

• Notification Center: Streamline your workflow with custom device alerts for status updates, software availability, and license expiration dates. Receive alerts via Email, Microsoft Teams, and ServiceNow.

• ServiceNow: Seamlessly integrate with ServiceNow to receive essential device alerts, providing you with crucial insights exactly when you need them.

Did I mention this is free? That’s right — no extra cost, just extra value. Whether you’re managing acoustic events, digging into network diagnostics, or keeping an eye on important alerts, these new additions to Poly Lens Core are designed to elevate your device management experience. Visit Poly Lens to give these features a try today.

We are delighted to announce that you can now install the Poly Lens Web App from Google Play on ChromeOS devices!

Instead of searching the internet to find the Poly Lens Web App, you can simply open Google Play, look up “Poly Lens Web App,” and install on your Chromebook.

The latest version of the app comes with some great new features too:

1. You can now use the app in your preferred language. Supported languages include Danish, English, German, French, Italian, Dutch, Polish, Finnish, Chinese (simplified and traditional) and Japanese.
2. At Poly, we value your privacy and believe that the user should be complete control of their data. That is why we have added an account delete feature so that you can delete your Poly Lens user account from within the Poly Lens Web App.

Click here to install the app directly from Google Play.

We’ve cleaned up the clutter by removing our old paid badging . ✌️

We’re excited to announce that Poly Lens Desktop version 1.5 for Windows supporting UC integration for Cisco Webex and Jabber softphones is now available. With the customized software support, users can now perform actions such as answer, hang-up, mute, and others using a headset’s buttons with Cisco Softphones, enabling easy Call Control.

A few notes to keep in mind before using the new version:

• Cisco Webex and Jabber Softphone support is available on Poly Lens Desktop 1.5 Windows only.
• Poly Lens Desktop 1.5 ensures platform security for users and requires admin privileges to install/upgrade to the version.
• As an IT admin, if you are using Microsoft Endpoint Management or SCCM to deploy and manage the version of the Poly Lens Desktop application across your organization, we recommend updating your policy in the corresponding application to update and install Poly Lens Desktop 1.5. This will eliminate the need of admin permissions. Concurrently, if you are using Poly Lens Cloud, we recommend setting the Poly Lens Desktop Software policy to advertise version 1.5 to the end users.
• For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled. Cisco Jabber must be stopped before initiating installation or upgrade to Poly Lens Desktop 1.5. Restart Cisco Jabber once the installation or upgrade of Poly Lens Desktop 1.5 is complete.

This release only includes support for Cisco Softphones and no new features or bug fixes are included. If Cisco is not your primary softphone, we recommend continuing to use Poly Lens Desktop 1.4. Detailed release notes can be found here.

We are ecstatic to introduce the latest and greatest enhancement to our Device Inventory Table: Adjustable Table Column Widths! 🎉

Remember those days when you squinted at your screen, trying to decipher those tiny, squished columns, wondering if you were looking at a device name or a secret code from The Matrix? Or those times when you felt like a magician trying to hover over a single pixel just to read the serial number.

Well, say goodbye to those dark ages! Our team of top-notch engineers and UI wizards have worked tirelessly, fueled by countless cups of coffee and an unyielding desire to make your life easier.

Here’s how the new adjustable columns work:

1. Hover over the column boundary.
2. Click and drag to your heart's content.
3. Marvel at the beauty of perfectly sized columns.

It’s so simple, even your cat could do it (though we don’t recommend letting your cat manage your device inventory).

Cheers to a more organized, readable, and stylish Device Inventory Table! 🥂
Happy adjusting!

You asked, we listened! We’re super excited to share some awesome updates to the premium features in Poly Lens. Starting today, you can easily self-enroll in a limited-time trial to explore all the premium features in Poly Lens and experience firsthand how they can elevate your device management experience.

Getting started is simple. Simply navigate to that new shiny button in the top menu, where you will be directed to a new page that details all the awesome features included in the various offerings. Here, you can explore the different features and functionality included Poly+ Enterprise. To start your free trial of the premium features included in Poly+ Enterprise, hit Start Premium Trial, agree to the terms, and voila – your trial begins!

Features You Can Trial Today​

Modern Reporting & Insights​

• Acoustic Events: Access comprehensive histories of acoustic events during conversations with supported Poly products, including initial and mitigated dB levels, noise reduction, event duration, and call times.
• Audit Log Event Details: Enhance your visibility into Poly Lens Admin portal activities with detailed logs of changes, including timestamps and user information.
• Network Diagnostics: Gain insights into how network performance affects your device users' meeting experiences. Ideal for troubleshooting remote users with suboptimal consumer bandwidth.
• Notification Center: Streamline your workflow with custom device alerts for status updates, software availability, and license expiration dates. Receive alerts via Email, Microsoft Teams, and ServiceNow.
• Room Analytics: Leverage self-guided, customizable reports to deeply analyze room utilization and meeting behavior trends, helping you optimize workspace efficiency.
• Room Insights Dashboard: Effortlessly track trends, utilization, and key performance metrics across your entire Poly Lens estate with an interactive dashboard, unlocking valuable insights into meeting behaviors and space performance.
• Room Insights Feed: Utilize curated, news-feed style insights that highlight significant room utilization and meeting behavior metrics, providing valuable data for informed decision-making about your workspace.

Next-gen Integrations​

• API Access to Poly Lens Premium Features: Unlock the full potential of Poly Lens premium features with our APIs, tailored to help you create customized applications or tie into your existing solutions.
• Office 365 Calendar: Integrate Microsoft Office 365 Calendars with Poly Lens for enhanced meeting behavior insights and a centralized view of room schedules. Optimize space utilization and manage maintenance tasks without disrupting meetings.
• ServiceNow: Seamlessly integrate with ServiceNow to receive essential device alerts, providing you with crucial insights exactly when you need them.
• Visual Analytics with Power BI: Utilize Power BI to visualize your Poly Lens inventory, including headsets, conference phones, and video devices, or combine it with other datasets for a comprehensive view of your UC environment.
• Zoom Device Management: Monitor the health status of your Zoom devices and Zoom Rooms, gain critical insights, and simplify the management of your Poly devices, all within the Poly Lens interface.

Couple of Other Important Notes​

• Shiny New Buttons: We’ve added shiny new buttons to the top navigation to make navigating to details about your current service package, what’s included, and key information about your trial a breeze.
• Say Hello to Poly Lens Core: We’re introducing Poly Lens Core, the new name for our basic offering that you have come to know and love, with all the same features. Poly Lens Core includes all the essential features you need to enable awesome collaboration. And the best part, it’s still FREE! 🎉
• Limited Time Trial Promo: To celebrate, we’re offering a special promotion! The sooner you start your trial, the longer you can enjoy it. You can enjoy the new Poly Lens Premium features until February 28th, 2025, or for 90 days—whichever is longer.

Ready to check out the premium features in Poly Lens? Click on the top navigation badge Go Poly+ Enterprise and start your trial today. We can’t wait for you to experience all the premium features we have been working on.

Go here to learn more about the Poly Lens Premium Features Trial.

You might have noticed some major changes in the Dashboard today. We now have a Rooms dedicated dashboard and a few more new charts. Let's break that down.

Inventory and Rooms Dashboard​

For a more targeted experience, we have expanded the Dashboard into two views:

Inventory Dashboard: Device-centered usage and health metrics. We added a highly requested device model dropdown so you can monitor specific models or groups of models.

Rooms Dashboard: Shared space dynamics. Get a clear picture of workplace occupancy and performance from the devices in your Lens Rooms.

Managing a modern organization effectively hinges on insight into both your tech landscape and your physical workplaces. This new layout is designed to help you stay organized to do just that. Dive into each dedicated view for a more focused and intuitive experience to monitor and manage your devices and spaces.

Total Room Use Chart​

Another popular request is the ability to access site usage patterns more easily. So, we brought over the Total Room Use chart to the Dashboard. Identify peak usage periods, compare Site to Site growth, or analyze meeting length trends with Total Meeting Hours and Number of Meetings over Time. This chart uses a combination of People Counting, Call Detail Records, and Content Sharing data from Room Devices to identify meetings. Total Room Use is now available in the Rooms Dashboard.

Rooms Booked vs. Occupied Chart​

Integrated your calendar yet in Lens? Unlock booking insights in the Dashboard with the new Rooms Booked vs. Occupied chart. Hours Booked shows the total amount of time your Rooms are booked as per your Calendar. This gives you a clear picture of planned Room usage and scheduling demands. Hours Occupied tracks the actual time Rooms are occupied from People Counting data. With access to these behaviors and their relationship, tailor your policies to keep your office nimble and productive. Unscheduled meetings can indicate a dynamic and collaborative work culture but can take away resources unexpectedly. Conversely, no-show meetings can be silent Room wasters. Rooms Booked vs. Occupied is now available in the Rooms Dashboard and requires Calendar Integration.

What’s Next​

We temporarily removed the Occupancy by Day of Week chart while we work on some needed enhancements. Thanks to your feedback, we have identified areas where it could be improved significantly, and we can’t wait to show you. Stay tuned for updates. While you wait, explore your Dashboard today to see how this latest update has twice the insight.