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Diagnostics

To assist you in troubleshooting an issue with Poly Lens, a Diagnostics feature has been provided.

Retrieve Logs​

The following process will allow you to download the log file for the device.
Note: The Poly G7500, Studio X30, and Studio X50 require Poly VideoOS version 3.4, to support this feature.

Devices Supported​

  • Poly Trios
  • Poly CCX Series
  • Poly VVX Series
  • Poly G7500
  • Poly Studio X30 & X50

See Supported Devices for a list of supported device models.

To Retrieve Logs​

Note: To retrieve the log for a device, it must be online (green indicator).

  1. Go to Manage > Inventory.
  2. Select a device from the Device List.
  3. Select Troubleshooting > Diagnostics from the side tab.
  4. Select one of the following:
    • Download Last Fetched Log File - This will download the last log file that was retrieved the date in the Logs uploaded on field.
    • Fetch Logs - To retrieve the latest log files for the device.
  5. The log is downloaded and ready for your review.

Configure Logs​

The following process will allow you to configure where the logs are stored.
Note: The Poly G7500, Studio X30, and Studio X50 require Poly VideoOS version 3.5, to support this feature.

Devices Supported

  • Poly G7500
  • Poly Studio X30 & X50

See Supported Devices for a list of supported device models.

To Configure Logs​

Note: Saving logs to internal storage (flash) can cause wear and eventually device failure.
The system deletes all logs if you change the save location or the system experiences a sudden power loss.

  1. Go to Manage > Inventory.
  2. Select a device from the Device List. See note for supported devices above.
  3. Select Troubleshooting > Diagnostics from the side tab.
  4. Select Save Logs to Internal Storage.
    Note: This feature can be set on the device through the device System Web interface, by selecting Diagnostics > Logs > System Log Settings > Log to Flash Duration.