Poly Lens Desktop
Poly Lens Desktop is an application that enables you to configure and manage your Poly audio and video devices. This app allows you to connect Poly USB devices to the Poly Lens cloud for management and device Insights.
Functions
- Keep your device up to date with the latest software, including Policies
- Personalize your device settings to meet your work style
- Access helpful support
- Connects to the Poly Lens cloud
- Supported on Windows and Mac
Where to Download the Poly Lens Desktop App
Process to Connect to Poly Lens Cloud
Poly Lens cloud will send an invite to the user's email or an Admin will configure all in the network to automatically Log into the Poly Lens Desktop and Poly Lens cloud (Loginless). For information, see the following:
Quick Links
IT Admin
An IT Admin is required to elevate the privileges for end users to Admin, to install/update to version 1.5 and beyond. See Migration from Poly Lens Desktop 1.x to 2.x Details for more information.
Supported Softphones
Poly Lens Desktop supports a range of softphones depending on your operating system and the Poly Lens Desktop software version installed.
| Softphone | Poly Lens Desktop 2.1 with Windows | Poly Lens Desktop 2.0 with Windows | Poly Lens Desktop 1.5 with Windows | Poly Lens Desktop 1.4 with macOS |
|---|---|---|---|---|
| Microsoft Teams | Yes | Yes | Yes | Yes |
| Zoom | Yes | Yes | Yes | Yes |
| Cisco Webex | Yes | Yes | XXXX | No |
| Cisco Jabber Versions 12.9 and 14.3 only | Yes | Yes | XXXX | No |
| Avaya Workplace Versions 3.36 only | Yes | No | No | No |
| Avaya One-X Agent Versions 2.5.16 only | Yes | No | No | No |
Note: See the Poly Lens Desktop for Windows and Mac Online Help for additional information on supported softphones and system requirements.
Devices Supported
USB Video Devices
- Poly EagleEye Cube USB Camera
- Poly Studio E70
- Poly Studio P5, Studio P15, Studio P21
- Poly Studio R30
- Poly Studio USB Video Bar
- Poly Studio V52 (Windows Only)
- Poly Studio V72 (Windows Only)
- HP Webcams 430/435, 620/625, 960/965 (Windows Only)
Note: Support for Poly Studio P21 is deprecated in Poly Lens Desktop 2.0 and later. For full support of your Poly Studio P21, use Lens Desktop 1.5.1.
Headsets
The following Poly headsets are fully tested and approved for use with Cisco Webex, and Cisco Jabber:
- Poly Blackwire 3220
- Poly Blackwire 3320
- Poly Savi 7420
- Poly Savi 8420
- Poly Voyager 4320 UC
- Poly Voyager 4320 Office
The following Poly headsets are considered to be compatible for use with Cisco Webex, and Cisco Jabber. Untested and unapproved headsets may suffer issues with Call Control.
- Poly Blackwire 3200 Series (currently not supported with Poly+)
- Poly Blackwire 3300 Series
- Poly Blackwire 5200 Series
- Poly Blackwire 7225 Series
- Poly Blackwire 8225 Series
- Poly DA70, DA75, DA80, DA85, DA90
- Poly EncorePro 300 USB Series
- Poly EncorePro 515 USB (HW515/EP515)
- Poly EncorePro 525 USB (HW525/EP525)
- Poly EncorePro 535 USB
- Poly EncorePro 545 USB (HW545/EP545)
- Poly EncorePro 715 USB (HW715)
- Poly EncorePro 725 USB
- Poly MDA400
- Poly MDA524 QD
- Poly MDA526 QD
- Poly Savi 700 Series
- Poly Savi 700-M Series
- Poly Savi 7200 Series
- Poly Savi 7300 Office Series
- Poly Savi 7400 Series
- Poly Savi 8200 Series
- Poly Savi 8200 UC Series
- Poly Savi 8400 Office Series
- Poly Savi 8400 Series
- Poly Savi 8400 UC Series
- Poly Savi Office Base CD
- Poly Savi Office Base CDEM
- Poly Voyager 4200 UC Series
- Poly Voyager 4300 UC Series
- Poly Voyager 5200 UC Series
- Poly Voyager 6200 UC Series
- Poly Voyager 6400 UC Series
- Poly Voyager 8200 UC Series
- Poly Voyager Focus 2 UC Series
- Poly Voyager Focus UC
- Poly Voyager Free 20 (Windows Only)
- Poly Voyager Free 20 Charge Case
- Poly Voyager Free 60 Series
- Poly Voyager Legend 30 (Windows Only)
- Poly Voyager Legend 50 (Windows Only)
- Poly Voyager Office Base (Windows Only)
- Poly Voyager Surround 80 UC
- Poly Voyager Surround 85 UC
- Dell Premier Wireless ANC Headset
- Dell Pro Stereo Headset WH3022
- Dell Pro Wireless Headset WL5022
Devices that Support Pairing with Bluetooth Direct
Bluetooth direct enables you to pair your supported Poly device quickly without the need for a USB adapter on HP laptops only.
Poly Lens Desktop 2.0 supports the use of Bluetooth direct to pair the following devices on HP laptops:
Bluetooth Devices
- Poly BT600, BT700
- Poly Sync 20, Sync 40, Sync 60
IMPORTANT: All Windows 10 and Windows 11 HP laptops support Bluetooth direct but some HP laptops may not have full mute sync support without updated Bluetooth audio drivers.
Migration from Poly Lens Desktop 1.x to 2.x Details
Installation of Poly Lens Desktop 2.0
When Poly Lens Desktop 2.0 installs, a new service will be installed called Lens Control Service which requires User Admin Rights. See below details on the folder paths where files are stored:
- Installation Files
- C:\Windows\Program Files\Poly
- Configuration Files & Logs
- %appdata%\Poly
- %localappdata%\Poly
- C:\ProgramData\Poly
Lens Desktop 1.x was previously installed at: %localappdata%\oz-client
Windows Registry Keys
Registry keys are not located in:
- HKLM\SOFTWARE\Poly\
- HKLM \SOFTWARE\HP Inc.\
Shortcuts
Poly Lens Desktop 2.0 also creates shortcuts on the desktop and start menu for all users unless Lens Desktop is preloaded on the PC.
The shortcut is stored here: C:\Users\All Users\Desktop
Poly Lens continues to use the same Application User Model ID: com.poly.lens.client.app
Installation Properties
Poly defined MSI property switches are still the same and have the same behavior:
- TENANTTOKEN
- ACCEPTEULA
- NODATA
- NOUSERINFO
- PRELOAD
Any property previously set, should be retained when upgrading from 1.x to 2.x, and further.
Loginless Update with 2.x
Loginless deployment command should now look similar as before, just without ALLUSERS property:
- msiexec.exe /i PolyLens.msi TENANTTOKEN=<your_token>
Poly Lens Cloud Policy Details
For all Poly Lens cloud policies that IT admins can save and enforce, all Poly Lens Desktops associated with a Poly Lens Cloud Account will check in on a 4 hour polling cycle interval. This includes device settings, device software, and Poly Lens Desktop policies at all group levels.