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Poly Lens Desktop Release Notes

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Article ID: 000027192

Fixed Issues​

  • Resolved an issue for single user and per machine install scenarios where duplicate Poly Lens Desktop app entries were created in the Poly Lens Cloud portal after upgrading the app to version 2.0.
  • Resolved an issue with the missing update prompt on Poly Lens Desktop app.
  • Resolved an issue with updating the Poly Lens Desktop app after postponing the update 3 times.

Known Issues​

  • Device update over Native Bluetooth is supported for Device Software version 5039 and above.

  • AMD and Intel audio drivers on PCs/Notebooks must be updated to the latest supported full mute sync in Zoom with Bluetooth Direct. For more information, please refer to this Knowledge Article.

  • Camera Favorites will not be migrated to Lens Desktop 2.0.

  • Disabling the Manage All parent setting may not automatically disable its child settings.

  • Poly Voyager Free 60 and Voyager Surround 80 when connected to the system via native Bluetooth, incorrectly display settings under the Wireless category.

  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85 does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, Auto Pause Music value.

  • User is unable to Hold or End Microsoft Teams call when using Poly Savi 7320, Blackwire 5210 or Blackwire 8225.

  • Language update fails when using Poly Savi 8410.

  • Poly Studio P15 may incorrectly display People framing option for the Tracking mode setting.

IMPORTANT​

  • Poly Lens Desktop 2.0 ensures platform security for users and requires admin privileges for installation. Please ensure you have the privileges before you proceed with the installation/upgrade.
  • The PC’s Bluetooth will be toggled OFF and ON during the install/upgrade/uninstall process.

What’s New​

  • Bluetooth® direct for device management: Support for Poly Voyager Free 60 Series, Voyager Surround 80 and Voyager Surround 85, will allow users to customize settings and update their devices when connected natively via Bluetooth, without a USB adapter on Windows PC/Notebook.

  • Bluetooth® direct with Zoom: Call control actions like answer, hangup, mute/un-mute can now be performed on a Zoom call with natively connected select headsets.

  • HP Differentiated Pairing: Pair your Bluetooth device natively to your HP PCs/Notebooks with a One-click connect.

  • Notifications Center: Stay informed with notifications in a brand-new way.

  • Lens Desktop App version: The version of Poly Lens Desktop app is now available under the Poly Lens Settings About section.

Fixed Issues​

  • Improved performance and workflow for Device updates.
  • Resolved an issue where end users were incorrectly notified to update the Poly Lens Desktop App to the latest version, despite the Use Latest available version being toggled OFF in the Poly Lens Cloud Policy.

Known Issues​

  • Device update over Native Bluetooth is supported for Device Software version 5039 and above.

  • Support for Poly Studio P21 is deprecated starting with Poly Lens Desktop 2.0.

  • Camera Favorites will not be migrated to Poly Lens Desktop 2.0.

  • AMD and Intel audio drivers on PCs/Notebooks must be updated to the latest supported full mute sync in Zoom with Bluetooth Direct. For more information, please refer to this Knowledge Article.

  • Disabling the Manage All parent setting may not automatically disable its child settings.

  • Poly Voyager Free 60 and Voyager Surround 80, when connected to the PC via native Bluetooth, incorrectly display settings under the Wireless category.

  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85, does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, and Auto Pause Music value.

  • Language update fails when using Poly Savi 8410.

  • Poly Studio P15 may incorrectly display People framing option for the Tracking mode setting.

  • Poly Lens Desktop update with 3 times delay Cloud policy may not be triggered until user clicks Ask me later the 4th time after app restart.

IMPORTANT​

  • For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled.
  • Cisco Jabber must be stopped before initiating the installation/upgrade to Poly Lens Desktop 1.5.1.
    Restart Cisco Jabber once the installation/upgrade is complete.

What’s New​

Poly Lens Desktop 1.5.1 includes the following.

  • Bug fixes

Fixed Issues​

  • Fixed an issue for multiple users on a PC, the previous version of Poly Lens Desktop did not retain the app ID, leading to duplicate Poly Lens Desktop App IDs in Poly Lens Cloud.
  • Fixed an issue when a PC was put to sleep and then awakened, the connection between Webex/Jabber and Poly Lens Desktop failed to re-establish.

Known Issues​

  • When using the Cisco Webex softphone, toggling between an active call and a call on hold using a long press of the mute or call control button does not work; the active call remains active.

IMPORTANT​

  • Cisco Webex and Jabber Softphone support is available on Poly Lens Desktop 1.5 Windows only.
  • For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled.
  • Cisco Jabber must be stopped before initiating install/upgrade to Poly Lens Desktop 1.5. Restart Cisco Jabber once the installation/upgrade of Poly Lens Desktop 1.5 is complete.
  • Poly Lens Desktop 1.5 ensures platform security for users and requires Admin privileges to install. Please ensure you have the privileges before you proceed with the installation/upgrade.
  • As an IT admin if you are using Microsoft Endpoint Management or SCCM to deploy and manage the version of Poly Lens Desktop application across your organization, we recommend updating your policy in the corresponding application to update and install Poly Lens Desktop 1.5. This will eliminate the need of admin permissions. Concurrently, if you are using Poly Lens Cloud, we recommend setting the Poly Lens Desktop Software policy to advertise the version 1.5 to the end users.

What’s New​

Poly Lens Desktop 1.5 includes the following new feature; there are no updates or fixes with this release.

  • UC Integration: Added support for Cisco Webex and Jabber Softphones (Windows only).

Known Issues​

  • When using the Cisco Webex softphone, toggling between an active call and a call on hold using a long press of the mute or call control button does not work; the active call remains active.

What’s New

  • New Device Support: Added support for Poly Voyager Free 20 Charge Case
  • Accessibility: Added Windows narrator support
  • Zoom SDK: Updated Zoom Call Control SDK for Windows and MacOS
  • Poly Lens Mobile App: Added download link/QR code for Poly Lens Mobile app
  • Language Localization: Added support to launch Poly Lens Desktop in the default language as Windows OS upon reboot (defaults to English if the OS language is not supported)
  • Device updates: Added recommendation message to check for Charge Case update after earbuds' update is complete for Poly Voyager Free Series

Fixed Issues

  • Fixed an issue with Launch Application Minimized and Launch Poly Lens on Startup on MacOS Sonoma
  • Fixed an issue with Loginless mode - software update policy (max 3 times)
  • Fixed an issue with Software update notification counter is reset upon Log out on Poly Lens Desktop
  • Fixed Call Control and Mute Sync issues with Zoom
  • Fixed Call Control and Mute Sync issue after call declined with Poly Voyager Surround 80/85 and Poly Voyager 4310/4320
  • Fixed an issue with camera preview in the Poly Lens Desktop app after system resume
  • Fixed an issue with failure to open Poly Lens Desktop from the System tray by double-click
  • Fixed an issue with connect/disconnect of the devices resets the DFU notification counter
  • Fixed an issue with duplicate devices on Poly Lens Cloud after restart
  • Fixed an issue with Headset to PC radio link setting on Poly Savi devices
  • Fixed an issue with Poly Savi 8200 updates
  • Fixed an issue with Poly Studio P5 webcam preview on MacOS
  • Other bug fixes

Known Issues

  • Zoom Call Control
    • Call or Hold state can remain after ending all calls in multi-call scenario
    • Mute MKP is required to answer an incoming call when Call or Hold states remain in Idle
    • SKP to answer may reject an incoming call instead

What's New

  • Updated Health & Wellness to Wellbeing

Fixed Issues

  • Fixed an issue with Poly BT700 device firmware update
  • Fixed an issue with Poly Lens Desktop Software version not loading
  • Fixed an issue with App auto-startup and Launch App minimized setting when updating to version prior to 1.3.2 (Windows)
  • Fixed an issue with anti-startle setting of Poly Savi 7400
  • Fixed an issue regarding missing settings for HP webcams
  • Fixed other minor bugs

Known Issues Poly Lens Desktop App opens maximized irrespective of the setting Launch App minimized being ON (MacOS Sonoma, Ventura)

What’s New

  • Added support for HP webcams 430/435, 620/625, and 960/965 on Microsoft Windows
  • Added language localization support for German, Italian, Polish, Danish, Dutch, and Finnish
  • Added macOS Sonoma support
  • Added a new option for Poly Lens Cloud firmware policy that supports end users using Windows to allow three delays before forcing an update after restart
  • Added setting to turn on Acoustic Events for select headsets on Windows
  • Added support for Poly Lens Desktop version policy on Windows
  • Updated Zoom SDK for Windows
  • Updated device firmware update experience for Poly Voyager Free 60 Series

Fixed Issues

  • Fixed an issue with updating Poly Lens Desktop App
  • Fixed an issue with starting the Poly Lens Desktop App in per-machine mode
  • Fixed an issue with the update notification for Poly Voyager Surround 85
  • Fixed an issue with the active call audio setting for Poly Voyager Surround 85
  • Fixed minor bugs with HP webcams
  • Other bug fixes

What’s New

  • Added support for Poly Voyager Surround 80 UC
  • Added support for Poly Voyager Surround 85 UC
  • Added Support for End Meeting on Zoom Client via Call Control on Poly Headsets

Fixed Issues

  • Fixed an issue with Poly Lens Desktop App crashing on MacOS
  • Fixed an issue with Poly Lens Desktop reporting wrong serial number for Poly Voyager Free 60+ Charge Case
  • Fixed an issue with Poly Voyager Free 60 UC device software update
  • Removed the Streaming Audio setting for Poly Voyager Focus 2. This setting is not supported.

What’s New

  • Added language localization support for French, French-Canada, Japanese, and Chinese (Traditional/Simplified)

Fixed Issues

  • Fixed an issue regarding Poly icons when pinned to taskbar