Device Details - Video
The Device Details page provides you with all the device information and access to device settings that you will need to manage this device properly. With Poly Video devices there are two additional tiles to quickly evaluate the System Status and Software. Note: This page covers the Device Details of Video devices, for information on the Voice and USB Device Details, see Device Details.
To access the Device Details page:
- If you have more than one Account, make sure you are in the correct Account for the following procedure.
- Go to Manage > Inventory.
- Locate the device from the list and select the Device Name to open the Device page.
Details
The Details side tab displays the device information for the selected device. This page allows you to:
- Edit the device information
- Restart the device remotely
- Reset the device back to factory defaults
- Delete this device from Poly Lens
Device Inventory Detail Icons
| Field/Icon | Description |
|---|---|
| Device Name | The name of the device set in Poly Lens or on the Device System Web Interface. |
| Online/Offline icon |  - Indicates the device is Online, which means the device is powered on, connected to a network and reporting data to the Poly Lens cloud. If you hover over this icon, a popup will display with the Online/Offline status. Note: This indicator does not display for devices that do not provide status (example: Poly microphone).  - Indicates the device is Offline, which means the device is not connected to a network. If you hover over this icon, a popup will display with the Online/Offline status. Note: This indicator does not display for devices that do not provide status (example: Poly microphone). |
| Provision icon | The provisioning icon displays when the device has been provisioned. If you hover over this icon, a popup will display with additional information.  Provisioned (Active) icon: Indicates that the provisioned device has communicated with the provisioning server within the last 24 hours.  Provisioned icon: Indicates that the provisioned device has not communicated with the provisioning server within the last 24 hours.  Staged icon: Indicates that the device has been staged to be provisioned. Note: When the device is in provisioning mode, only the provision based settings and updates are displayed. |
System Status
The System Status section provides a quick status of the Video device. If there is an issue reported from the device, it is listed under the section of Issues Found, allowing quick troubleshooting of the device. The top 2 are displayed, however this tile can be expanded to display an additional fields.
Note: The Title System Status is a link to the Troubleshooting > Device Information page, which displays all the services that report their status of the device. See Device Information for more information.
Software
The Software section provides a quick status of the device software. This tile displays the following:
- Current Software version on the device
- Policy Software - The software policy that will apply to the device (Individual, User Group, Site, Device Group, or Model)
- Latest Available Software version from Poly
Note: If Update Available is displayed, select this link to configure the software update options.
Device Information
| Field | Description |
|---|---|
| Serial Number | The serial number of the device. |
| MAC Address | The MAC address of the device. |
| Private IP | A private IP address is assigned to a device within a closed network. |
| Public IP | A public IP address is an address that is assigned to a device that is connected to the internet. |
| Provider | The Provider currently running on a Poly VideoOS device. Providers: Zoom Rooms, GoToRoom, 8x8 Meeting Rooms, RingCentral Rooms, and StarLeaf. |
Location Information
| Field | Description |
|---|---|
| Room | The room where the device is located. |
| Site | The site where the device is located. |
| Floor | The floor where the device is located. |
| Address | The address where the device is located. |
Connectivity
| Field | Description |
|---|---|
| Last Provisioning Sync | The date of the last update from the provisioning server. Note: - (dash) indicates that the device is not provisioned. |
| Date Added | The date the device was connected to the Account. Note: A date of "Before 05/18/21" indicates that the device was added to the Account before this feature was released. |
Linked Devices
The Linked Devices section will appear when a device is attached to the device being viewed. A graphic of the linked device is shown with a name and a link to the Device Details page for easy access.
The supported Poly Devices are:
- Microphones
- Cameras
- Tablets
- Speakers
- Remote Controls
- IP Devices (Trio, X50, X30)
Poly VideoOS devices require software version 3.4 to support this feature.
| Field/Icon | Description |
|---|---|
 /  | The Linked Device icon is displayed when the linked device is successfully linked to this device. The Unlinked Device icon is displayed when the device is currently not linked to this device. |
| Device Model | The name of the device set in Poly Lens or on the Device System Web Interface. Note: This Model Name is a link to the Device Details page for the linked device. |
| Serial Number | The serial number of the device. |
| MAC Address | The MAC address of the device. |
| Software Version | The software version of the device. |
| Last Detected | The latest date that Poly Lens detected this device. |
Group Membership
The Group Membership displays all the groups that this device belongs to and the basic information of the group. You can quickly go to the group, with the Group Name link. You can also add or remove this device from a group from this page. See Manage Device Groups for more information on Device Groups.
| Field | Description |
|---|---|
| Precedence | Displays the list of groups in the order of precedence. The order can be reversed with the arrow icon on the right of the column heading. Note: You can change the precedence level of a group by selecting a group and dragging to the place in the list. |
| Group Name | The name of the group. Note: This is a link to the group. |
| Model Count | The number of different models in this group. |
| Policy Count | The number of different policies in this group. |
| Device Count | The number of devices in this group. |
Add Devices to a Device Group
- In the Group Membership section, select Add Device to Group.
- Select one of the following from the dropdown menu.
- Create a New Group - Enter a Group Name and select Create.
- Add to Existing Group - Enter a Group Name or select a Device Group from the list and select Add.
- The Group Name will now populate the Group Membership table.
Remove Devices from a Device Group
- In the Group Membership section, select the checkbox associated with the Group Name to delete.
- Select Remove from Group.
- Select Remove to confirm.
Edit Device
To edit a Device that is in your Account.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to edit and select the Device Name to open the Details page.
- Select Edit Device.
- Edit the device information as needed.
- Select Save Changes.
Restart Device
To restart your Device remotely from Poly Lens.
Warning: Restarting your device will end active calls, and the device will be offline for several minutes during this process.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to restart and select the Device Name to open the Details page.
- Select Restart Device.
- Select Restart.
Factory Reset
To reset the Device back to Factory Defaults.
Warning: This process will restart your device and will end active calls, the device will be offline for several minutes during this process.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to reset and select the Device Name to open the Details page.
- Select Factory Reset.
- The system will reset back to the factory defaults settings, and the system will restart.
Delete Device
To delete a Device in your Poly Lens Account.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to delete and select the Device Name to open the Details page.
Note: To delete a connected device, select the connected device. To delete a connected device, the device must be listed but not connected. - Select Delete Device.
Important: This action cannot be undone. - Select Delete to confirm.
- The device will be removed from the Device Inventory list.
- To finalize the delete of the device, go to the web configuration utility of the device and disable provisioning.
- Video Device - On the web configuration utility, go to Server > Provisioning
Note: To stop sending data to Poly Lens, once the device is deleted, on the device web configuration utility go to Servers > Cloud and uncheck the Preference - I agree to participate in the collection of usage data that will allow Poly to improve their products and services and reboot the device.
Settings
The Settings side bar tab opens the Device Settings page for the selected device.
Note: The Settings option is only available if Device Provisioning is enabled. See Enable Device Provisioning on an Account.
Troubleshooting
The Troubleshooting side bar tab currently opens the troubleshooting features available on this device. See Troubleshooting for detailed information on these features.
Analysis
The Analysis side bar tab currently opens the Analysis insight feature available on all devices. This feature allows you to configure charts to perform an analysis specifically on this device. See Analysis for detailed information on this feature.