What’s New
- Camera and Presenter Tracking for Poly Studio E60
Introduced snapshot-based presenter tracking configuration workflow. Enabled remote retrieval of static camera images for configuration. IT admins can now visually configure the presenter tracking zones and stage framing, using the Presenter Tracking option located under Video Controls for Poly Studio E60, in Poly Lens cloud account. - Remote Room Capture
IT admins can now initiate the remote camera snapshot requests from Poly Lens cloud and based on the approval from the user consent workflow on the touch controller (TC10). Check for Room Capture option under Video Controls for supported USB cameras and HP Console Control enabled. - Audio Service Management for Poly Studio E70
The Poly Studio E70 audio service can now be installed and updated automatically for MTRoW, based on Poly Studio E70 detection. Admins can also enable or disable the service locally in the Studio Room app or from Poly Lens cloud using a Room App model policy under the Applications tab. - Device Management and Controls
IT admins can now view the connected devices to windows-based room PCs, and manage settings in the Studio Room app. This allows improved visibility of device status, firmware and the settings management synchronization to Poly Lens cloud. - Local Log Collection
IT admins can now download diagnostic logs directly from the Studio Room app UI, enabling troubleshooting in secure or offline environments where Poly Lens cloud connectivity is unavailable. - Poly TC10-PC is now represented as a separate model in Poly Lens cloud, enabling independent policy creation for touch controllers connected to Windows-based Room systems.
Fixed Issues
- Fixed an issue where HP Poly Studio A2 Table Microphone status appears offline in Poly Lens cloud
- Fixed policy application issues for Poly Studio E70 cameras
- Fixed MSI logs generation issue, and now available under the C:\windows\Temp folder on windows-based room PC
- Fixed an issue where Camera Control app intermittently showed no camera detected, where restarting the service was required to recover
- Fixed issue with Poly TC10 touch input failure and display scaling issues after the Windows 11 24H2 update
- Fixed issue where device names in Poly Lens cloud were overwritten by default values in Studio Room app
- Fixed issue where the policies configured in Poly Lens cloud were not applied to Poly Studio E70 camera
- Fixed an issue identified during the failed MSI silent install scenarios, where Lens Control Service (LCS) and HPCC services were left in a stopped state, with Studio Room 5.0.66 distributed via windows update
- Fixed an issue reported for .NET desktop runtime 8.0.6, installed by HP Console Control installer, as a part of the MTRoW solution with HP G9+ and Poly TC10 Touch Controller
Known Issues
- Poly Studio E60 firmware version may be missing on the Overview screen in the Studio Room app running on Windows-based Room PC, and the camera may stay on Preparing… after the firmware update, app relaunch or reboot
- On the Poly TC10 on the Poly Lens screen (under Admin Settings), “Unregister from Poly Lens” may remain stuck with the message “Fetching Poly Lens Registration Info” and persist on reboot as well
- After the Push Button Reset on Studio Room Compute 7 for Zoom Room, a new device PIN is not generated. And the Studio Room app displays "Not connected to IoT", preventing Lens registration. As a workaround, re-install the Studio Room app.
- Although the Poly touch controller appears connected in the app, software updates including custom upload and settings changes are not expected to work