HP Poly Studio Room App Release Notes

What’s New

• Camera and Presenter Tracking for Poly Studio E60
  Introduced snapshot-based presenter tracking configuration workflow. Enabled remote retrieval of static camera images for configuration. IT admins can now visually configure the presenter tracking zones and stage framing, using the Presenter Tracking option located under Video Controls for Poly Studio E60, in Poly Lens cloud account.
• Remote Room Capture
  IT admins can now initiate the remote camera snapshot requests from Poly Lens cloud and based on the approval from the user consent workflow on the touch controller (TC10). Check for Room Capture option under Video Controls for supported USB cameras and HP Console Control enabled.
• Audio Service Management for Poly Studio E70
  The Poly Studio E70 audio service can now be installed and updated automatically for MTRoW, based on Poly Studio E70 detection. Admins can also enable or disable the service locally in the Studio Room app or from Poly Lens cloud using a Room App model policy under the Applications tab.
• Device Management and Controls
  IT admins can now view the connected devices to windows-based room PCs, and manage settings in the Studio Room app. This allows improved visibility of device status, firmware and the settings management synchronization to Poly Lens cloud.
• Local Log Collection
  IT admins can now download diagnostic logs directly from the Studio Room app UI, enabling troubleshooting in secure or offline environments where Poly Lens cloud connectivity is unavailable.
• Poly TC10-PC is now represented as a separate model in Poly Lens cloud, enabling independent policy creation for touch controllers connected to Windows-based Room systems.

Fixed Issues

• Fixed an issue where HP Poly Studio A2 Table Microphone status appears offline in Poly Lens cloud
• Fixed policy application issues for Poly Studio E70 cameras
• Fixed MSI logs generation issue, and now available under the C:\windows\Temp folder on windows-based room PC
• Fixed an issue where Camera Control app intermittently showed no camera detected, where restarting the service was required to recover
• Fixed issue with Poly TC10 touch input failure and display scaling issues after the Windows 11 24H2 update
• Fixed issue where device names in Poly Lens cloud were overwritten by default values in Studio Room app
• Fixed issue where the policies configured in Poly Lens cloud were not applied to Poly Studio E70 camera
• Fixed an issue identified during the failed MSI silent install scenarios, where Lens Control Service (LCS) and HPCC services were left in a stopped state, with Studio Room 5.0.66 distributed via windows update
• Fixed an issue reported for .NET desktop runtime 8.0.6, installed by HP Console Control installer, as a part of the MTRoW solution with HP G9+ and Poly TC10 Touch Controller

Known Issues

• Poly Studio E60 firmware version may be missing on the Overview screen in the Studio Room app running on Windows-based Room PC, and the camera may stay on Preparing… after the firmware update, app relaunch or reboot
• On the Poly TC10 on the Poly Lens screen (under Admin Settings), “Unregister from Poly Lens” may remain stuck with the message “Fetching Poly Lens Registration Info” and persist on reboot as well
• After the Push Button Reset on Studio Room Compute 7 for Zoom Room, a new device PIN is not generated. And the Studio Room app displays "Not connected to IoT", preventing Lens registration. As a workaround, re-install the Studio Room app.
• Although the Poly touch controller appears connected in the app, software updates including custom upload and settings changes are not expected to work

What’s New

• Supports new room compute: HP Poly Studio Room Compute
• This release fixes the issue where Lens Control Service and HP Console Control Services are stopped after the Studio Room Windows Update is applied, and the PC reboots

What’s New

• Poly Lens Room app is now the HP Poly Studio Room app!

• Set a default camera preset in Camera Control that applies automatically at the start of each meeting, regardless of prior PTZ adjustments.

Known Issues

• HP Poly Studio A2 Table Microphone status appears offline in Poly Lens cloud.

What’s New

• Support for the new HP Poly Studio A2 accessories
  • HP Poly Studio A2 Audio Bridge
  • HP Poly Studio A2 Table Microphone

Fixed Issues

• With Shure IntelliMix installed, the Camera Control app for Poly Studio Base Kit G9 plus (Microsoft Teams Rooms) correctly detects a USB-connected camera.

Known Issues

• There are intermittent issues in downloading the Poly Studio E60 logs.
• HP Poly Studio A2 Table Microphone status appears offline in Lens cloud.

What’s New

• Basic in-room PTZ control support for any 3rd-party camera connected to supported HP compute and Poly touch controller via standard UVC commands.
  • In-room camera controls for these 3rd-party cameras can be now managed through HP Camera Control app.
• Remotely install and Bulk Onboard the Poly Lens Room.
  • IT admins can now remotely install and bulk onboard the Poly Lens Room app on multiple conference PCs at once—no need to visit each room individually.
  • Create and apply a client token, input your provider (Microsoft Teams or Zoom) and automatically link devices to your Poly Lens Account.
  • The Poly Lens Room app will install silently, and devices appear in your Poly Lens cloud for management. Please see PC-Based Room System Devices for more details.

Fixed Issues

• The HP Camera Control app now supports two identical Poly cameras connected simultaneously.
• PTZ control for the secondary Poly Studio E70 camera now works when two Studio E70’s are connected to the Poly Studio Base Kit G9 Plus.

Known Issues

• The PTZ controls only work when the Tracking Mode is set to Off.

• To use the People Count feature, enable the Participant Count and a Tracking Mode setting for supported cameras. Additionally, the maximum zoom level is available only when Tracking Mode is set to On.

• There are intermittent issues in downloading the Poly Studio E60 logs.

• If a Poly Studio Base Kit G9 Plus for Microsoft Teams is reset using the USB Recovery Key, Poly Lens Room and HP Camera Control will be reinstalled. The Reset my PC option will not restore these apps unless the original factory image is used. For full restoration, use the USB Key Recovery method.

What’s New
Support for the new Poly Studio V12 camera.

• Device details, device status, firmware updates and settings management.

Added Settings support for the following Devices:

• Poly Studio E70
• Poly Studio P15
• Poly Studio R30
• Poly Studio USB

Ability to deliver, enable and disable HP camera control from Poly Lens cloud via Poly Lens Room.

• Provide the ability to make the named pipeline available on the G9+ for customers who do not want to use the HP camera control.
• Replace the old Poly camera control on legacy Poly Microsoft Teams Rooms on Windows room systems with the new HP camera control.

Support for people count on USB connected cameras via Lens Room.

• This information will be available in the Poly Lens data lake and can be accessed by an IT organization using visual analytics, if they have completed a Power BI integration to Poly Lens cloud.

Baseline support for Poly Perimeter so boundaries can be set from Poly Lens cloud via Lens Room.

• Set the coordinates for the Poly Perimeter boundaries in their Poly Lens cloud via Poly Lens Room and have it applied to the camera.

Remotely retrieve application and device logs in Poly Lens cloud via Lens Room. Manage your Poly Lens Room via individual Policy in Poly Lens cloud.

Fixed Issues

• 3rd party USB Device with serial numbers will show up in Poly Lens Device Inventory.

Known Issues

• The HP Camera Control application will not work if there are two of the same Poly cameras connected to a Room PC.

• Poly Studio E60 logs will not properly upload to Poly Lens cloud.

• People Count is only accessible when Tracking mode is enabled.

What’s New

• Added device settings support for the Poly Studio V52 video bar.
  • Ability to set anti-flicker, audio settings, video settings and restore defaults.
• Added device settings support for the Poly Studio V72 video bar.
  • Ability to set anti-flicker, audio settings, video settings and restore defaults.
• Added device settings support for the Poly Studio E60 video bar.
  • Ability to set anti-flicker, audio settings, video settings and restore defaults.

Fixed Issues

• Fixed an issue in Poly Lens Room 1.5.257 where connected Poly devices would not apply a firmware update.

Known Issues

• Poly camera device settings management

  • Camera device settings are not available or do not update the camera when changed in Poly Lens for the Poly Studio E70, Poly Studio USB and Poly Studio R30 when connected via USB.

• 3rd party USB device with serial numbers are not showing up in Poly Lens device Inventory.

What’s New

• Added support for the new Poly Studio V72 video bar. Support includes:
  • Device details, online or offline device status, remote restart of the device and the ability to manage firmware updates via Policy in Poly Lens
  • In-Room Camera Control Settings with the Poly Studio Base Kit G9 Plus for Microsoft Teams Rooms

Fixed Issues

• Fixed the In-Room Camera Control settings for the Poly Studio E60 and Poly Studio V52 with the Poly Studio Base Kit G9 Plus for Microsoft Teams Rooms

Known Issues

• Poly camera device settings management

  • Camera device settings are not available or do not update the camera when changed in Poly Lens

What’s New

• Added installer support for Zoom Rooms on Windows
• Added the ability to remotely restart the Poly Studio E60 from Poly Lens

Fixed Issues

• Fixed an issue with application naming convention changing when updated via Windows Update
• Fixed an issue with device status and information being sent to Poly Lens

Known Issues

• In-Room Camera Control
  • Poly Studio E60 and Poly Studio V52 camera control settings are not properly working with the Poly Studio Base Kit G9 Plus for Microsoft Teams Rooms
• Poly camera device settings management
  • Camera device settings are not available or do not update the camera when changed in Poly Lens

Introducing Poly Lens Room, providing you the ability to connect your PC-based room collaboration system to your Poly Lens tenant. Rounding out the Poly Lens solution for IT organizations, Poly Lens Room is an application that enables you to configure and manage your Poly audio and video devices attached in a PC-based conference room. This app allows you to connect your conference room Mini-PC and any connected Poly USB devices to the Poly Lens cloud for a remote inventory view, device monitoring and device management.

Partner Platforms Supported​

• Microsoft Teams Rooms on Windows
• More platforms to be supported in the future

Compute Requirements​

• Any certified Microsoft Teams Room compute (mini-PC) running Microsoft Teams Rooms on Windows, including the HP G9 Plus, with Windows 10 (version 1703 or newer) or Windows 11, is supported by Poly Lens Room.

Devices Supported​

• USB Video Devices (Poly P15, Poly R30, Poly Studio USB, Poly Studio E70, Poly Studio E60, & Poly Studio V52)
• USB Speakerphone Devices (Poly Sync 10, Sync 20, Sync 40, & Sync 60)
• Touch Controller (Poly GC8, & Poly TC10 with HP G9 Plus)
• 3rd Party Devices (Any 3rd Party USB Device with a Serial Number)

Features and Functionality​

• PIN onboard you PC Room via Poly Lens Room App into your Poly Lens cloud Account
• View the PC, any Poly connected devices and 3rd party devices with a serial number under Manage > Inventory in Poly Lens cloud
• A Room in your Poly Lens cloud Account will be auto generated with the Inventory view
• Each Device will have a Device Details page associated with it for additional Device details
• View the Online or Offline status of connected Devices
• Ability to remote restart the PC or attached Poly Video Devices
• Ability to manage Device firmware updates via Policy for Poly Video Devices and Speakerphones
• Poly Lens Room App will be the gatekeeper for firmware updates between Poly Lens and Windows Update
• Poly Lens Room App will auto update to the latest software version found in Poly Lens after being onboarded
• Poly Lens Room logs will be available in your Poly Lens Account on the Lens Room App Detail page under Diagnose > Fetch Logs

Known Issues​

• No device restart button available for Poly Studio E60 camera
• Inconsistent device link status

To find out more about the new Poly Lens Room App visit Poly Lens Online Help.