What's New

We are excited to announce the release of Poly VideoOS 4.3, now available for all users! This latest update includes new features designed to optimize your meeting experience and offer greater deployment flexibility.

Here's a closer look at the release highlights:

• Expanded Support for Studio E70 Connected over Ethernet

  Multiple Studio E70s over Ethernet are supported in both Zoom and Poly modes on Poly Studio G62. For Teams mode, you can connect a single Poly Studio E70 over Ethernet to Poly G7500 or Poly Studio G62. This update provides more flexible video conferencing setups.

• Presenter Tracking on Poly Studio E60 Connected to Poly G7500 or Poly Studio G62

  With presenter tracking, Poly Studio E60 camera will follow the presenter in real time as they move freely within the tracking zone. This ensures the presenter remains in focus, enhancing the engagement and professionalism of your presentations.

• Third Display Support on Poly Studio X52 and Poly G62 in Zoom Mode

  Extend people and content across three displays within a Zoom call using the Plugable USB adapter. This feature ensures a more immersive and comprehensive meeting experience, perfect for larger rooms or more dynamic presentations.

• Poly NoiseBlockAI v2

  We have launched Poly NoiseBlockAI v2, which includes our Sound Reflection Reduction feature. Poly NoiseBlockAI v2 uses advanced AI and machine learning to identify and block distracting noises and reverberation for a distraction-free call experience.

• Additional Security Enhancements & Management Capabilities

  The latest update includes 3K bit certifications for Endpoints and Controllers, Poly TC10 standalone Lens provisioning for Network Configurations, and Updated default SCEP value for CN and SAN. These enhancements provide greater control and security, ensuring your deployment is both efficient and secure.

For detailed information on all the new features and improvements, please review the release notes.

Today, Poly is excited to introduce Poly Lens Room, providing you the ability to connect your PC-based room to your Poly Lens Account (tenant). Rounding out the Poly Lens solution for IT organizations, Poly Lens Room is an application that enables you to configure and manage your Poly audio, video, and touch controller devices attached in a PC-based conference room. This application allows you to connect your conference room Mini-PC and any connected Poly USB devices to the Poly Lens Cloud portal for a remote inventory view, device monitoring and device management.

Poly Lens Room provides a comprehensive device inventory view for those who have PC-based conference rooms deployed and haven’t had a complete device inventory view in the past. Simply download, install, and retrieve a PIN code from Poly Lens Room to onboard you PC Room into your Poly Lens Cloud Account. After onboarding into Poly Lens, you can view the PC, any Poly connected devices and 3rd party devices with a serial number under Manage > Inventory in Poly Lens Cloud. Furthermore, when onboarding you can name a Room in your Poly Lens Cloud Account that will be auto generated providing you a full Room Inventory for simpler device management. Lastly, each device will have a Device Details page associated with it for additional Device Details where you can view the Online or Offline status of the connected devices in your conference room.

In addition to Inventory Management, Poly Lens Room enables you to remotely manage your PC Room Devices from your Poly Lens Cloud Account. This includes the ability to remotely restart the PC or attached Poly video devices and manage device firmware updates via Policy for Poly video devices and Poly Sync speakerphones. If issues arise and you need help, logs for the Poly Lens Room app will be available in your Poly Lens Account (tenant) on the Room App detail page under Diagnose > Fetch logs. Once onboarded into Poly Lens, the Poly Lens Room will be the gatekeeper for firmware updates between Poly Lens and Windows Updates to assure your devices are updated to the version of software you prefer based on your Poly Lens Device Policy.

This is just the start of the journey, there are a lot more features and functionality coming to Poly Lens Room in the future. Poly Lens Room will auto update to the latest software version found in Poly Lens after being onboarded without any user action or interaction.

There is no reason to wait, find out more about the new Poly Lens Room App by visiting Poly Lens Help and stay up-to-date by following the latest Poly Lens Room App Release Notes.

Today marks a new milestone as we proudly introduce our latest integration with the Zoom Device Management (ZDM) tool. We're excited to introduce a seamless solution that simplifies the management of Poly video devices running Zoom Rooms by providing essential Zoom room and device status at your fingertips. Our aim is to address the challenge of monitoring and maintaining Zoom Device Management details with greater efficiency within Poly Lens. Now, gaining clarity on key Zoom health indicators has never been easier.

Enriched Zoom Room and Device Health Status​

This new integration is designed to make managing your Poly Video solutions for Zoom Rooms easier and more intuitive than ever before. Essential Zoom room statuses are now seamlessly woven throughout Poly Lens, giving you a clearer view of key Zoom health indicators without any hassle.

Visualize your Zoom Room and device health status effortlessly inside of Poly Lens, whether you're in Room Inventory, Device Details, or Sites view. And if you ever need to dive deeper into a specific Zoom room or Zoom device, it's just a click away from the Room Overview page, with direct links to your managed Zoom Rooms right in Zoom Device Management (ZDM).

Immediate Implementation and Monitoring​

The key to unlocking this experience is achieved by The Poly Lens Connector for Zoom Device Management application, which is now available in the Zoom Marketplace. This application utilizes OAuth 2.0, which provides a secure and standardized way of authentication, letting Poly Lens access Zoom Device Management data safely and securely. This cloud-to-cloud integration allows you to quickly deploy and access Zoom device and room details in minutes, making set up a breeze.

See here - https://marketplace.zoom.us/apps/GZ3rhE60STO9tS1FE9torw

Get Started Today​

It’s time to unlock a new level of visibility and monitoring like never before. With essential Zoom Room statuses now available within Poly Lens, gaining clarity on key Zoom room health indicators inside of Poly Lens has never been easier. The Poly Lens Connector for Zoom Device Management application is now available in the Zoom Marketplace, allowing for quick deployment and access to your Zoom ecosystem details. Get started today!

Note: A Zoom Pro account plan or higher is required and a Poly Lens Premium license enabled by Poly+ Enterprise. Supported on all Poly Zoom Certified Android Video Devices.

To learn how to enable the Zoom Device Management Integration, visit Integration Zoom Management.

For more information on the Zoom Device and Room Status details, visit Zoom Integration Details.

The measure of success for the HP Poly and Pexip partnership, formed just about one year ago, comes down to one thing: customer value.

In May 2023, we announced a strategic alliance between our two companies, one that would enable Poly customers to continue using their existing Poly video systems to connect to any type of meeting (whether Teams, Zoom, or other) thanks to Pexip’s video technology.

The result? A series of Poly video conferencing solutions powered by Pexip: Poly PrivateConnect, Poly CloudConnect, and Poly FedConnect were created. But the real result is, according to our shared measuring stick, how the customers were able to reap value from this alliance.

Here’s what customers did when Poly and Pexip partnered…​

An international defense alliance required a secure meeting solution that could comply with their strict requirements for privacy, control, and flexibility. This organization opted for Poly PrivateConnect powered by Pexip, which gives them the ability to self-host their meetings on their own terms and control the storage and flow of data from their video meetings.

A European energy company with 60,000+ employees is using Poly PrivateConnect powered by Pexip to build a communications platform for their entire group of daughter companies, including 2,000 secure virtual meeting rooms, in addition to interoperability to Teams.

A university located in North America was focused on ensuring that they could deliver remote education to anyone, anywhere - securely. They opted for Pexip PrivateConnect powered by Pexip to provide a collaborative remote higher education program to their students.

“We see a great response from customers over the last year. Because of this partnership, we have retained 81 percent of our customer base by moving them to the Pexip platform, ensuring that they can continue using their Poly devices to connect to any meeting. These customers have benefited from an even better user experience, with more features and capabilities, along with improved performance on their existing systems and important security enhancements,” says Rory Ferguson, Senior Product Manager, HP Poly.

What are the key benefits for customers offered by Poly and Pexip?​

• Security: To meet compliance and regulatory requirements of customers, Poly PrivateConnect powered by Pexip offers the ability to operate in private cloud or on-premises with customization options and strict security protocols.

• Interoperability: For customers seeking flexibility, scalability and customization capabilities when joining different types of meetings, like Teams or Google Meet, Poly CloudConnect powered by Pexip has been meeting the interoperability needs of customers industries such as healthcare, education, and financial services.

• FedRAMP Authorized: Poly entered an entirely new space thanks to the Pexip partnership, creating a product for government customers who need to comply with cloud mandates. The net new product is called Poly FedConnect powered by Pexip, and it’s designed specifically for the U.S. government.

What’s next?​

“Together, we offer a comprehensive product and solution portfolio with even more features and more flexibility than before, and we’re not stopping there. We are now co-developing applications to support meeting management at the HP device level, as well as advancing ‘any to any’ interoperability for purpose-built devices, all in an effort to continually raise the bar in terms of the user experience and overall customer value,” says Trond Johannessen, CEO, Pexip.

As active partners, Pexip and HP Poly have a few things up their sleeves. The two companies will be together at InfoComm 2024 this June, where they will reveal the latest developments in the Poly Connect product line. Get in touch if you want to find out what we’re up to...

We introduced the Poly Lens Mobile app last year with the Poly Voyager Free 60 Series, and we are soon releasing Voyager Free 20, which has great music quality. The Lens Mobile app lets you use the amazing features we built into these devices.

Fit Test for Ear Tips​

With the True Wireless Headset Fit Test, now you can make sure your Poly Voyager Free 60 Series and Voyager Free 20 earbuds use the best ear tips and are in the right position for the best sound quality. You need to pair the earbuds with a mobile phone with the Poly Lens Mobile app installed and launch the test from the app. Watch this demo video here. The Voyager Free 20, has adaptive Active Noise Canceling (ANC), powerful 10mm speakers for excellent music quality and four ear tip sizes for the best fit.

New Setting: Answer/Ignore​

You can now use voice commands to control Poly Voyager Free 60 earbuds and Poly Voyager Surround 80 and 85 headsets. You can say Answer or Ignore to accept or reject an incoming call. The list of languages that support this feature can be found at Poly Voyager Free 60+ Series Software Release Notes.

Voyager Free 60+ UC Over-the-Air Update​

The previous versions of the app kept your earbuds up-to-date with the latest software. With Lens Mobile version 4.3.0 and onward, you can also update the Poly Voyager Free 60+ UC earbuds and the touchscreen charge case over Bluetooth if they are on a software version .5039 or higher. You can find the latest version of the device in the app, in Software Update under the Device Settings. For more details, see Updating Poly Voyager Free 60+ UC and touchscreen charge case.

Onboarding and Quick Guide​

The app also shows you how to set up your device and use it, and a quick guide that helps you get the most out of your device for the best hybrid work experience. You can learn more at View Device Tutorials.

We understand the vital role that data plays in driving informed technology decisions and fostering organizational growth. That’s why we are expanding the dashboard with three more dashboard widgets:

Room Utilization: See where your high-demand spaces are. Are they your smaller training rooms or larger conference areas? Are they clustered on the same floor? Use this knowledge to better allocate resources to ensure these rooms are well equipped to support all your collaboration needs.

Model Utilization: Track your most used device models. Capture trends, anticipate future needs, and strategically invest in technology upgrades.

Model Uptime: Identify the device models that are consistently delivering reliable performance. Compare stats across sites, establish benchmarks, address issues to minimize downtime, and then see how your uptime improves using this view.

Curious? We are. Validate your assumptions or uncover the unexpected. Visit your Dashboard now.

In January, we announced a new integration with Microsoft Office 365 Calendars which unlocked Meeting Behavior Insights within Poly Lens for all major meeting providers. To continue our commitment to enhancing workplace collaboration, today, we are excited to announce another major addition to the Poly Lens Office 365 Calendar integration. This new enhancement provides a new centralized window into scheduled room meetings throughout the workplace. Effortlessly use the Poly Lens admin portal to see when your meeting rooms are booked or available so you can schedule needed maintenance, tackle a service ticket, or even swap out the room furniture, all without interrupting any scheduled meetings.

Dive into Today's Calendar and Beyond​

The centerpiece of this update is the new Calendar Viewer, offered in two perspectives: Today’s Calendar and 7-Day Calendar. These calendar views mirror the familiar organization of calendar events found in most common calendaring-based solutions. You can now effortlessly view scheduled meetings, track open room availability, and identify meeting events across various timeframes. We also added some other neat features that allow you to see recurring meetings, overlapping meetings, who the organizer is, how many people are invited, start and end times, extra time zone options, and who the meeting provider is such as Teams, Zoom, Poly, and many more.

Making Room Management Easier with Poly Lens​

With the new Room Calendar views, monitoring a large conference room and Poly devices, while troubleshooting with onsite IT before the start of the next meeting is easily managed. This usually requires checking multiple sources to see when the next meeting is scheduled and who scheduled it, so you can perform the necessary room maintenance in time before the next meeting starts. Now, with Poly Lens, simply go to the Room in Poly Lens and go to Today’s Calendar to review any open times and/or identify the next meeting organizer. With this information, you can communicate with them immediately that the equipment needs maintenance. These key moments are made simpler with Poly Lens by providing key pieces of information in a single pane of glass.

With the surfacing of room availability and tie-in with Meeting Behavior Insights, you can proactively identify space optimization opportunities and implement impact-limiting maintenance strategies.

Today's Calendar​

7-Day Calendar​

Getting Started​

To learn how to enable the Office 365 Calendar Integration, visit Office 365 Calendar Overview.

Once completed and you’ve successfully Linked a Calendar to Poly Lens Rooms, sit back and wait for the specified room and its calendar events to synchronize.

For more information on the Office 365 Integration, visit Office 365 Calendar Details.

Upgrade and access all your Poly Lens Premium Lens Features today and unlock the full potential of your meeting spaces with Poly Lens and Microsoft Office 365 Calendar Integration.

In about a month, Poly CCX desk phones and the Poly Trio C60 conference phone will have access to Poly Voice Software (PVOS) 9.0, a major software update that not only includes some great new features, security improvements, and a bunch of squashed bugs but PVOS 9.0 will also include an operating system update from the Android Open-Source Project moving from version 9 to 12.

Although your day-to-day experience with your phones may change very little as there are no significant visual updates from Poly or partner applications like Zoom and Microsoft Teams, there are some important points that phone administrators and service providers should consider before updating.

Review your Poly Lens Software Update Policy - Returning to PVOS versions prior to 9.0 has limitations​

Your communication needs are critical to your organization, and we understand it's important that you can experience Poly software before implementing widespread changes. Poly Voice Software has always been backwards compatible and PVOS 9.0 continues to provide a way to return to earlier versions if desired, however, due to the nature of the changes, backwards compatibility will require use of a one-time downgrade package that will transition from the Android 12 OS back to Android 9 used on earlier PVOS versions.

The downgrade process includes a file system format that clears user data and many configuration settings. You will need to sign-in to your devices again or re-apply many settings that are not delivered from a device management solution like Poly Lens or your service provider.

The following information is not retained when converting from PVOS 9.0 to earlier PVOS releases:

• Microsoft Teams sign-in information
• Zoom Phone (CCX) and Zoom Rooms Connector (Poly Trio C60) sign-in information
• Poly Studio X series video bar pairing
• Poly Trio C60 daisy-chain pairing
• Paired Bluetooth devices
• Configuration changes made or imported from the web interface
• Basic configuration settings such as ringtones, power saving options, paging group preferences
• SCEP (Simple Certificate Enrollment Protocol) server and client configuration (certificates installed using SCEP are retained)
• Web Proxy configuration

With this in mind, we suggest you check the software policies you’ve setup in Poly Lens. If you are using Auto-Update, your phones will upgrade to PVOS 9.0 and Android 12 as soon as it is available.

Microsoft Teams Certification​

Poly is committed to supporting the Teams experience and has submitted the Poly CCX and Trio C60 for renewal under the Microsoft Teams Device Certification Program. Although PVOS 9.0.0 will be released in advance of certification, we welcome use by our Teams community and support from Poly is available should you encounter any issues.

For more details on the Microsoft Teams Device Certification program, Microsoft support of Teams devices, and certification dates, refer to Microsoft Teams Certified Devices

Microsoft Intune ending support for Android device administrator on devices with GMS (Google Mobile Services)​

Last year, Microsoft announced the deprecation for Android device administration with Intune. Poly Voice Software will include the replacement device administration service starting with 2 software releases:

• PVOS 8.1.7, for use on Android 9 – Summer of 2024
• PVOS 9.0.1, for use on Android 12 – Fall of 2024

Note: The above dates are estimates and subject to change.

Zoom Phone Certification​

Poly is committed to supporting the native Zoom experience and has submitted the Poly CCX and Trio C60 for renewal under the Zoom Device Certification Program with the intention to certify on Android 12.

For more details on the Zoom Device Certification status and certification dates, refer to Zoom Phone Certified Hardware.

Action​

We suggest you review the software policies you’ve set up in Poly Lens. If you have software policies set to Use Latest Available Version, your phones will upgrade to PVOS 9.0 and Android 12 as soon as it is available.

Near Real-Time Device Monitoring​

As Hybrid Work & Return to Office trends continue to evolve, so do the collaboration patterns. Therefore, it has become more important than ever to ensure that meeting room devices are up & running always. If a device disconnects from the Poly Lens cloud, it likely means the device has stopped working and is no longer connected to the outside network. As an IT admin, when this happens, especially if it is a VIP room, you’d want to know immediately so that you can take corrective action proactively without waiting for the user to create a support ticket. The deviceStream API does that and more.

The DeviceStream Subscription API​

The newly launched deviceStream API is a scalable GraphQL Subscription API that enables real-time monitoring of various key attributes of Poly devices and provides an update when their values change. Most notably this includes the connection status between Poly devices and the Poly Lens cloud. You can use this API to build custom monitoring and alerting based on device connectedness, understand when a device's software has been updated, and much more.

Supported Key Attributes​

connected: Connection status between Poly device and Poly Lens cloud.
tenantId: The Poly Lens account identifier of the device.
siteId: Unique identifier of the site.
roomId: Unique identifier of the room.
modelId: The unique model name or number of the device.
productId: Product identifier of the device.
id: Unique identifier of the device.
name: The official name of a product without a manufacturer name, e.g. Studio P15.
externalIp: External IP address of the device.
macAddress: Mac address of the device.
hardwareRevision: The revision number of the device's hardware.
softwareVersion: Product software version.
softwareBuild: Unique identifier of the build of the device software. This helps differentiate different builds within the same version.

Important Note: The API stream is engineered to track state changes across multiple devices simultaneously. To prevent exceeding rate limits, it's strongly recommended to use a single API stream to monitor multiple devices. This can be achieved by listing device IDs separated by commas within an array. For details refer to example queries here.

Accessing the deviceStream API​

You can access the deviceStream API at the Poly Lens GraphQL Playground. To use this API in your application, you can create credentials in Poly Lens. See How to Get Started.

Here’s the scoop: We’ve added a new widget to our dashboard lineup to view your Room usage all in one place.

With the new Room Utilization vs. Occupancy bubble chart, you can visualize room utilization, size, and occupancy in a single view. Each bubble represents a single room, with its size proportional to its capacity and its position reflecting its utilization and occupancy. Utilization is the number of hours a day that room is used, and occupancy is the number of people in the room against its capacity.

You can quickly identify rooms that are over-utilized, under-utilized, consistently empty, or reaching maximum capacity (and any combination of the above!). This allows you to reallocate resources or repurpose spaces as needed. Ready to maximize the efficiency of your rooms? The bubble chart is now available in the dashboard. Take a look!

P.S. Don’t forget to add capacity to your rooms in a room’s settings if you haven’t already to take advantage of this new feature.