What's New

As part of our continued efforts to help our customers optimize their collaboration experiences, we are excited to introduce a new streamlined and secure method to onboard users and their personal devices into Poly Lens with Loginless Onboarding. This feature is available starting with the 1.1.26 version of Lens Desktop for Windows.

This new onboarding method allows IT admins to create a unique client token within a Poly Lens cloud account. When this unique token is deployed together with Lens Desktop, all personal device users will be automatically connected to the designated Poly Lens cloud Account without requiring users to login.

Benefits of Loginless onboarding with Lens Desktop include:

• IT admins can deploy the Poly Lens Desktop in a scalable and secure manner
• IT admins can immediately manage all Poly Lens supported USB and Bluetooth personal Devices including headsets, USB video and personal speakerphones
• IT admins can increase the speed to onboard users and Devices
• End users will have complete access to customize their experience through the Lens Desktop App, without needing to sign-in or accept the end-user license agreement
• The App will launch minimized to the taskbar

For more information and Lens Desktop Loginless deployment instructions, search for Loginless in Poly Lens Help.

We are excited to announce the newest member of the Poly Lens family, the Poly Lens Web App available for Public Preview today. This Progressive Web App (PWA) was specifically designed to meet the needs of Google managed organizations and end users on Chrome devices.

The initial public preview is now available, offering early access with personal setting capabilities on select Works with Chromebook (WWCB) certified devices to any Poly user prior to the official launch in 2023.

Reference: Certified Solutions for Works with Chromebook.

The Poly Lens Web App is supported in Chrome, ChromeOS, and Edge. This will allow users to access the Lens Web App from a variety of devices and platforms. Our goal is to make it as easy as possible for our users to manage select Poly devices, regardless of the operating system they are using.

Supported Devices in Preview​

Works with Chromebook Devices

• Poly Blackwire USB Headsets
• Poly EncorePro USB Headsets
• Poly Studio, P5, Studio P15

Compatible with Chrome

• Poly Voyager Bluetooth Headsets (select models)
• Poly Adapters (BT700, DA75, MDA524)
• Poly Sync 10

Capabilities Supported in Preview​

The initial preview offers a limited set of capabilities, with additional IT management settings planned for the official launch. The current capabilities include the ability for users to configure device settings, advanced support with device logs, health and wellness features, notification alerts in Chrome for battery status, mute alerts, hold reminders, and more. Additionally, there is enterprise-level visibility for supported devices, inventory/user management, and online/offline status while the App is running.

At launch, the solution will not support firmware updates or policy management, but future updates will enable features that provide value to end-users, IT teams, and organizations.

For more information, see Poly Lens Web App Online Help, also search for the Web App in the Poly Lens Help.

How can I Access the Public Preview?​

You can access the public preview via the Chrome browser/ChromeOS/Edge at https://webapp.lens.poly.com/.

Try it out today and let us know your feedback in the Lens Web App or this URL: https://lens.poly.com/appfeedback as we work towards the official launch in 2023.

The Poly Lens Mobile App allows you to customize your Poly Bluetooth personal devices (headsets and speakerphones) to help you get the most out of your hybrid work experience.

Make the most of your meetings with the Poly Lens App, a powerful tool for customizing your personal devices to how you work, whether at home, on the road, or at the office. Staying up to date with the latest software is easy as a click, now, or when it suits your schedule. While mobile, you always know where your favorite device is with Find My Device. Staying on-task is easier when you mask distractions with our focus audio technologies.

The Poly Lens Mobile App allows you to:

• Keep your device up to date with the latest software
• Personalize your device settings to meet your workstyle
• Access helpful support
• Keep track of your device with the Find My Device feature
• Available for both iOS and Android

The devices supported include Poly Voyager 4200 series, Poly Voyager 4300 series, Poly Voyager 5200 series, Poly Voyager 6200 UC, Poly Voyager 8200 series, Poly Voyager Focus UC, Poly Voyager Focus 2 UC, Poly Voyager Focus 2 Office, and Personal speakerphones – Poly Sync 20 and 20-M, Poly Sync 40 and 40-M.

Please take note that the Poly Lens Mobile App is a direct replacement for the Plantronics Hub App for iOS/Android. The first release will be a phased or staged roll-out release, starting with 1% of users on Feb 28th. However, even if the app store listing reflects the change, some users may see an old app version until 100% roll-out completes, in a 2 week period.

For more details see Poly Support - Downloads & Apps.

Wow, time flies! It’s hard to believe that three years have passed since we first launched Poly Lens. From the outset, our mission has been to help you optimize your collaboration experiences. We understand that the success of your collaboration strategy hinges on the health and utilization of your deployed devices, which is why we have made it one of our top areas of focus.

To help you with that, starting today, Poly Lens offers a whole new way to visualize your data using the powerful tools built into Power BI. Visual Analytics with Power BI gives you the flexibility you need to supercharge your team's analytics with greater visualization and more insights around your Poly Lens data in a way that is more familiar to you. Included with Poly+ Enterprise and Elite services, you can now use the new Visual Analytics tool with Power BI to see your inventory of Poly headsets, conference phones, and video devices in a whole new light. Easily build reports based on device adoption, status, or inventory data or combine with other data sets to create a single pane of glass for your collaboration systems.

Setup is easy, and you'll love the starter dashboards designed to get you started with instant visualizations of your Poly Lens inventory. Don’t use Power BI? No problem, you can connect your preferred analysis tool to your Poly Lens Visual Analytics database to gain access to your device telemetry data and visualize it in a supported tool that works for you.

To get started, find the new tool by going to Go to the ACCOUNT menu > Manage Accounts. Select an Account from the list. Select Integrations > Visual Analytics.

For more information on how to get started, data organization, and schema diagrams, visit Poly Lens Help - Visual Analytics.

Note: Access to the Visual Analytics tool with Power BI is delivered as part of Poly+ Enterprise and Elite services.

Poly Lens is excited to introduce System Status information for the Poly X30, X50, X70 cameras, and the Poly G7500 video conferencing solution. The new System Status information provides more details around each Poly camera, making it faster to troubleshoot and eliminating the need for you to visit the IP address of each individual device to gather these details. This is one step closer to helping you manage your Poly devices through a single pane of glass.

Now in Poly Lens, you can simply navigate to any individual Device Detail page for the above Poly Lens cameras and see two new cards at the top of the page. One is called System Status and the other is called Software. The new System Status card will display the status of any connected, registered, or paired hardware or service. Hardware and services include but are not limited to the network connection, built-in camera, connected cameras, microphones, provisioning service and more. In the upper right-hand corner of this card, you can quickly see if there are any system issues with your camera. In addition, each hardware or service will have its own line with a green or red status icon next to it, showing a connected or disconnected state, respectively. To see a full list of hardware and services simply select System Status and see all the services, status and additional details about each hardware or service.

The new Software card at the top of the page provides the current device software, the policy associated with the device and the latest available software version. In the upper right-hand corner of the card, you can quickly see if the device has the most up-to-date firmware according to its policy or if there is an update available.

To access the new System Status information, simply visit the Device Details page of any Poly X30, X50, X70 or Poly G7500 in your Poly Lens inventory. For more details visit Poly Lens Help.

Enabled by Lens Integrations, Poly | HP Meeting Room Devices Become an Integral Part of Smart Buildings​

The Partnership with Neowit​

When you think of a Device Management Platform, you likely associate it with updating software, remotely monitoring devices, or deploying new configurations. Seldom, if ever, would you think about building management. However, the two are more closely related than you might think. By analyzing data from devices across the building, one can derive highly useful insights about space and resource utilization in the building. That is why we have partnered with Neowit, a fast-growing Smart Building Management start-up, that creates a single aggregated view of all devices in a building. All made possible by the Lens API.

What are Smart Buildings?​

Smart Buildings communicate with internal systems, devices, and sensors such as HVAC, lighting, alarms, cameras, etc. to self-regulate building operations, minimize environmental impact, while making it safer and more comfortable for occupants.

Powered by Internet of Things (IoT) and Power over Ethernet (PoE) technologies and others, smart buildings are poised to play an ever-increasing role in helping businesses manage the return to office and achieve sustainability compliance goals.

Some interesting examples of what Smart Buildings can do:

• Use people counting sensors to automatically turn off lighting, turn off air-conditioning, and trigger an autonomous disinfection process as soon as meeting rooms are vacated.
• Turn on the building tenant’s allocated space lighting systems as soon as tenant swipes their access card at building entrance.
• Increase ventilation as occupancy increases.

The Poly | HP and Neowit Advantage​

While Smart Buildings hold a lot of promise, without a single cohesive view of the data from the innumerable devices and sensors in a building, it is difficult for businesses to optimize space utilization, reduce carbon footprint and overall make smarter business decisions.

Further, people-counting and air quality sensors can cost anywhere from $1000 to $3000 USD. Poly | HP Studio X Series devices come with sensors built-in, which directly translates to cost savings.

That’s why Poly | HP has partnered with Neowit – a leader in Smart Building technology. Neowit’s flagship product (the Neowit Platform), is a modern, scalable IoT facility management and workplace portal. This platform provides comprehensive visibility into your office space and assets, by aggregating data from various IoT sensors and devices into a single pane of glass.

Lens Integrations – Poly Lens Management & Insights API​

The publicly available Poly Lens Management and Insight API supports all features in the Poly Lens admin portal. You can easily create API credentials right in Lens in Accounts > Integrations. Using these credentials, you can create an access token that in turn can be used to grant access of your Poly Lens tenant to third-party platforms such as Neowit.

Smart Buildings are the Future​

With environmental impact, financial and operational considerations, Smart Buildings are clearly an area of global interest. Making the best use of real estate through insights and analytics, provided by partnerships such as the one between Poly | HP and Neowit, which will undoubtedly deliver a better bottom line for business. Here’s a quick intro video about Neowit.

The Poly Lens Device Actions page has been updated with a new and improved design that speeds response time to offline systems, delivers better visibility into device upgrades, and ensures site assignments are optimized.

One of the key changes to the Device Actions page is the new layout. Instead of a single feed of information, the page is now divided into multiple columns and cards for each action, including Offline Devices, Updates Available, and Unassigned Sites. The same filter options are available, but the filter capability is now at the top of the Device Actions page. This allows for a clear snapshot of suggested actions, with simple user interaction.

For each Action card, you'll see the number of device models that need attention. If more than one device model needs attention, you can click on the Action card to see a full list of devices. If you need to filter Device Actions by Site or Device Model, you can do so via the dropdown menus at the top of the page. Included with Poly+ and Poly+ Enterprise, you can trigger automated notifications via email, Microsoft Teams or ServiceNow by clicking the Set Custom Notifications button in the top right corner of the page.

To access the updated Device Actions page, simply click on the Actions card on the Poly Lens homepage or select Actions in the Manage menu (Manage > Actions). For more details visit Poly Lens Help.

Access at-a-glance views on call usage, device performance, room utilization, and more. The Dashboard displays data across your entire inventory, enabling you to visualize key digestible metrics in a single screen. New features include:

• Call Usage: Compare utilization between call providers for visibility into adoption trends
• Rooms Summary: Detect room devices with the most intermittent connectivity issues to better manage inventory health
• Workplace Trends: Monitor average meeting sizes by day of the week for insight into space optimization and productivity

Take a look at the Dashboard from the Insights Menu (Insights > Dashboard), and don’t forget to leave us a note about what you would like to see next.

We have now officially opened the Lens Management and Insights API to our developer community. The guiding principle of the new Lens Management and Insights API is to provide our developer community opportunities to innovate and create in ways that continue to build new experiences, making collaboration easier for everyone by leveraging our platforms. Whether you are an independent developer, enterprise developer, solution provider, or system integrator, you have the opportunity to take advantage of the intelligent insights and management capabilities offered on the Poly Lens platform to optimize your workflows, build custom applications, or extract the data from Lens in a way that works for your organization.

Built using GraphQL, the Lens Management and Insight API supports all the features you see in the Poly Lens Portal. Visit our new API Marketplace to get support, share ideas, and see a few examples of common use cases such as reporting device inventory, controlling device state, and platform management. There you will also be able to access the built-in API playground to learn, understand, and experiment with each API. Once you are ready to start building, you can easily create API credentials right in Lens. Use these credentials to get an access token that can be used to grant access to a particular tenant.

Ready to start building a custom application using the Lens APIs? Visit our API Guide to get started. We can’t wait to see what you create.

Poly Lens Desktop now supports a Local Mode deployment in addition to Lens Cloud Mode. This is a temporary solution that serves our customers who need a basic device management end user tool while completing their company approval processes for the full featured Lens Cloud platform. This solution allows for some customization of Lens Desktop and requires deploying a JSON file along with the Lens Desktop app. This option is available for Lens Desktop 1.1.6 version or higher. All Poly Lens supported USB and Bluetooth devices are supported.

The Lens Desktop features that can be customized include:

• Changing Lens Desktop from Cloud to Local mode
• Allowing for auto acceptance to bypass the Lens End User License Agreement screen
• Supporting firmware updates based on files stored in a designated customer folder
• Allowing for either all or no Device settings to be shown in the app
• Customizable time frame for device end user firmware update app notifications

For detailed instructions on how to deploy in this mode, please reach out to your Poly Sales team.