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Announcing Our New European Datacenter - Built for Trust, Speed, and Simplicity

We now officially support a new datacenter based in Germany that offers a secure, compliant cloud services built for European customers who require their data to remain within Europe. This milestone represents a significant step forward in our commitment to empowering you with the tools you need to deploy, monitor, maintain, and measure HP Poly devices at scale and across the globe.

What You're Getting: Full Feature Parity from Day One​

Data sovereignty and regulatory compliance are more than checkboxes; they're foundational requirements that directly affect your business operations and trust. With our new European datacenter, we're giving you full control over where your data is stored and processed, while supporting the robust device management capabilities you rely on.

Our European datacenter is a complete, enterprise-ready solution that mirrors everything available in our United States datacenter. From the moment you create your European account, you'll have access to the full suite of Poly Lens Cloud and App services and support for all your Poly devices with no compromises. And to keep things simple, you'll continue using the same lens.poly.com URL to access all your Poly Lens cloud services and insights.

Did We Mention Free Access for All European Customers?​

That is correct, the European datacenter is available at no additional cost. There are no hidden fees or premium charges for using this feature at Poly Lens. Whether you're using Poly Lens Core cloud services or exploring our limited time trial of our premium Lens features, the datacenter location doesn't affect your pricing.

And if you are interested in our premium Lens features, Poly Lens Pro for Rooms tier includes next generation integrations and modern reporting & insights to improve your management of collaboration devices and enhance the efficiency of your workspace.

To start a trial of Poly Lens Pro for Rooms offering, please go to Poly Lens Help for more information and search for Premium Services or simply select GET PRO badge from Poly Lens today.

So How Do You Get Started?​

Getting started with the European datacenter is straightforward. When you create your new Poly Lens account, you'll see an option to select Germany as your Datacenter region during the setup process. This one-time selection ensures data stays in the European datacenter from day one.

Setting up your new Germany Datacenter region Account is simple:

  1. Go to Poly Lens at lens.poly.com and login via SSO provider to create a new Account.
  2. Choose Germany as the region during the Account setup process.
  3. Complete your new Account configuration with pre-configured compliance settings.
  4. Start onboarding and deploying devices immediately by going to Manage > Register Devices.

If your organization operates across multiple regions, you can manage everything from a single view. The Manage All Accounts dashboard lets you access and filter between US and Germany Accounts seamlessly, giving you unified visibility without the complexity of switching between separate Accounts.

Transparency is built in at every level. Whether you're an Admin, Device Manager, or Guest user, you can view your US or Germany datacenter location and Account associations directly from your user profile.

For detailed setup instructions see Poly Lens Help - Datacenter.

Important Considerations​

Network Preparation Required​

To connect your devices to the European datacenter, you'll need to update your network configurations. Don't worry, this is a straightforward process, and we use the same ports and protocols you're already familiar with.

Before you begin deploying devices to the European datacenter:

  1. Update your firewall rules to allow connections to the European IoT endpoint:
    eu-lens-iot-prod-iothub-germanywestcentral.azure-devices.net
  2. Configure your proxy servers (if applicable) to permit traffic to this new IoT endpoint.
  3. Test connectivity from your network to ensure devices can reach the European datacenter.
  4. Update any monitoring tools to include the European IoT endpoint for visibility.

Important: Devices need to be able to reach the European datacenter to register and for active management. Complete these network updates before you begin onboarding devices to ensure a smooth experience.

For more information see Poly Lens Help - Ports and Protocols.

No Migration Tools​

Currently, there are no automated tools to migrate existing data from the US datacenter to the European datacenter. The European datacenter is designed for:

  • New Account creation for customers who want their data stored in Europe.
  • Organizations beginning their Poly Lens journey.
  • Customers who want to establish new European operations.

If you have an existing US-based Account and need European data residency, you'll need to create a new European Account. The good news? You can manage both Accounts from a single dashboard, giving you flexibility in how you manage multi-region deployments.

Resources for Your Team​

For IT Administrators​

Start your European datacenter onboarding journey today. The setup process is straightforward, and you'll have access to all the tools and documentation you need to deploy successfully.

Getting Started Resources

For Security and Compliance Teams​

We understand that data handling and residency decisions require careful review. Our comprehensive documentation covers everything your security team needs to evaluate and approve the European datacenter deployment.

Security Resources​

Our European datacenter represents more than just new infrastructure; it's a commitment to giving you choice and control over your data while delivering the same world-class device management experience you expect from Poly Lens.

Ready to get started? Visit Poly Lens Cloud at lens.poly.com today and create your new Account in the European Datacenter.